FAQ's
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about shopping at SELARIE. If you need further assistance, feel free to contact us at contact@selarie.com.
1. Orders and Payments
Q: How do I place an order?
A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as secure online payment options like [PayPal/Apple Pay/Other Payment Services].
Q: Can I make changes to my order after it’s placed?
A: Changes can be made if your order hasn’t been processed. Contact us at contact@selarie.com as soon as possible.
2. Shipping and Delivery
Q: What are your shipping options?
A: We offer standard and express shipping. Rates and delivery times vary based on your location and selected shipping method.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Use this number to track your package.
Q: Do you ship internationally?
A: Yes, we ship to many countries. Please check our shipping policy or contact us for details.
3. Returns and Exchanges
Q: What is your return policy?
A: Items can be returned within [X days, e.g., 30 days] of delivery if they are unused, unworn, and in their original condition. Please review our refund policy for more details.
Q: How do I initiate a return?
A: Contact us at contact@selarie.com with your order number and reason for return. Our team will guide you through the process.
Q: How long does it take to process a refund?
A: Refunds are typically processed within [X days, e.g., 7-10 business days] after we receive and inspect the returned item.
4. Products and Sizing
Q: How do I choose the right size?
A: Each product has a detailed size chart. Please refer to it before making a purchase. If you’re unsure, contact us for assistance.
Q: Are your products true to size?
A: Most of our items are true to size, but we recommend checking the size guide for each specific item.
Q: Do you restock sold-out items?
A: Restocking depends on the item. Subscribe to our newsletter or check the product page for restock updates.
5. Account and Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout process.
Q: Is my personal information secure?
A: Yes, we use advanced security measures to protect your personal information. Read more in our Privacy Policy.
6. Promotions and Discounts
Q: How can I find out about promotions?
A: Subscribe to our newsletter or follow us on social media to stay updated on our latest deals and offers.
Q: Can I use more than one discount code at a time?
A: Only one discount code can be applied per order unless stated otherwise.
7. Contact Us
Q: How do I reach customer service?
A: You can contact us at contact@selarie.com or [insert phone number]. Our team is here to assist you.
If you didn’t find the answer you were looking for, let us know! We’re happy to help.